A strike at Canada Post may result in delays in the customer's products.
The company guarantees that any item will contain a Canadian Postal Tracking Number to protect your personal belongings from loss.
What is MOMO return, exchange, and refund policy?
We only allow returns under 2 circumstances:
1. Item(s) arrived damaged and/or defected. In this case, we allow returns in the form of exchanges or a gift card.
2. Item(s) with size variants do not fit. In this case, the product can only be exchanged for a different size in the same style. The gift card/store credit option is unavailable.
Returns and exchanges are allowed within 14 days of receiving your package (according to the tracking website). If said time period has passed, unfortunately we cannot offer you a return or exchange. No refunds can be made. Items must be returned unworn and with the tag on. Please note that the customer is responsible to pay for ALL shipping fees including the cost to ship items and any tax and duties payable. Please consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.